1. What is Streemster?

Streemster connects fans with creators through purchases of digital or physical goods. We foster creativity in a safe, 18+ environment.

2. Who can use Streemster?

Users must be 18+. Customers buy goods via Streemster.

3. What are Customer fees?

Processing Fee: Included in sale price except for currency fees charged by card providers.

Delivery Fee: For physical goods, based on location/carrier, displayed at checkout.

Taxes: UK/EU customers pay VAT (e.g., 20% UK, 19% Germany).

4. How are taxes handled?

UK: VAT (e.g., 20%) at checkout.

EU: EU VAT (e.g., 19% Germany), per MOSS. Businesses reclaim with VAT ID.

Non-UK/EU: Local taxes/duties apply.

5. Are subscriptions available?

Only one-time purchases are available. Updates in Terms of Sale.

6. How do I purchase Goods?

Log into your 18+ account, browse products, add goods to cart, review fees/taxes, and checkout with secure payment providers (Stripe, PayPal). Receive confirmation via email.

7. How do I get a refund?

EU/UK customers can cancel within 14 days. Return goods in new condition. Submit ticket with order details for processing.

8. What if Goods are defective?

Report within 30 days (digital) or 14 days (physical). EU/UK have 2-year warranty. We repair, replace, or refund per Terms of Sale.

9. How are physical Goods delivered?

Within 30 days by carriers. 18+ must sign. Refuse damaged goods and notify us at [email protected].

10. Can I post adult content?

Qualified creators can sell "Restricted Content" per applicable laws and Streemster Rules.

11. How do I report issues?

Content/Support: Email [email protected] or raise a ticket.

IP Violations: Report per IP Policy.

Urgent: Report illegal content immediately.

12. How is my data protected?

Our Privacy Policy details GDPR/CCPA compliance and PCI DSS payment encryption with optional two-factor authentication.

13. How to contact Streemster?

Email: [email protected]

Post: Zovolt Ltd, 16 South Street, Leominster, HR6 8JB, UK

Response Time: Within 48 hours